view cart menu separator categories menu separator faq
advanced search
categories  > Business (10)
Celebrate Customer Service Insider Secrets book Rick Crandall
 

Celebrate Customer Service Insider Secrets book Rick Crandall

Price: $14.95 add to cart     
Feedback: 100%, 9 sales Ask seller a question
Shipping: US-Mainland: free (more destinations)
Condition: Brand new
Payment Options: Money Order, Cashier's Check,
*The store has not been updated recently. You may want to contact the merchant to confirm the availability of the product.
Celebrate Customer Service
If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service is worth little. Whether youre in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service.

Celebrate customer service - take your customer relationships to the
next level:
why great service = more business
internal customer service
mystery shoppers
turn complaints into compliments
online service
cross-cultural service
how to implement great service

Customer service comes of age in Celebrate Customer Service, a book worthy of celebration itself. It is filled to the brim with brilliant and uncommon observations about the absolute necessity for service above and beyond what people expect, and truly opens minds to the real meaning of customer service. Every page has a lesson and each lesson is worth its weight in platinum. - Jay Conrad Levinson, Guerrilla Marketing series of books

Contents:
- The True Value of Customer Service
- Service = More BusinessReally!
- Start with Great Internal Customer Service for Great External Customer Service
- Mystery Shoppers Tell You How Good Your Service Really Is
- Turn Complaints into Compliments
- Online Customer Service: Building a Sense of Connection
- Cross-Cultural Customer Service for the 21st Century: Are You Prepared?
- Implementing Great Service
- Use the Whole-Brain Customer Service System to Delight Your Customers
- Creating a Fanatical Customer Service Culture
- Implementing a Quality Service Model
Personal, Proactive Service Thrills Customers

Remarkable advice for better customer service. Think you already know the basics of great service? Read this book and think again! - Don Peppers, The One to One Future: Building Relationships One Customer at a Time
Other Products from booksfictionnonfictionmore:View all products
Applications of Maharishi Vedic Science Charles Alexander Transcendental meditation Schmidt-Wilk
$46.50
Marketing for People Not in Marketing How Everyone Can Build Customer Relationships Service
$14.95
Chicago's Left Bank by Alson J. Smith 1953 book history arts HB DJ
$10.00
Marketing Your Services for People Who Hate to Sell by Rick Crandall
$18.95
Stop Babysitting, Start Building a Real Business audiocassette Edwin Edebiri network marketing
$10.00
Marketing Magic book Proven Pathways to Success
$10.00
1001 Ways to Market Your Services Even If You Hate to Sell by Rick Crandall marketing
$16.95
Break-Out Creativity Bringing Creativity to the Workplace brainstorming innovation sales
$14.95
Publicity Builder by Daniel Janal book marketing press releases PR
$10.00
Thriving on Change in Organizations book business Rick Crandall
$17.95
Last Updated: 21 Feb 2010 20:42:13 PST home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder